What happens when a customer makes a formal complaint? It’s bound to happen, even to the best companies. But how a company deals with customer complaints can make a big difference.
Can you put the customer’s email in the proper order, in order to understand the issue?
Imagine that you are the customer service representative responsible for responding to this email.
1.) What steps would you take?
2.) Who in the company would you communicate with? What would you write in emails to them?
3.) What would you write to Mr. Jones in response to his email?
Go to the BUSINESS LESSON PAGE.